As VP of Customer Engagements, Ramiro Trevino is responsible for the company's M2M/M2P solutions implementations at our major account sites. Ramiro serves in support of MWAi's largest accounts, constantly seeking ways to better enable our customers while providing management and coordination of internal efforts on their behalf. Ramiro's leadership, extensive background in software engineering have been instrumental to the past, present and future success of MWAi.

Prior to his role in Engineering, Ramiro was in charge of Quality Assurance for MWAi and spent five years as a Quality Assurance Project Manager for Electronics for Imaging (EFI). At EFI, he also served as a member of the original Intelligent Device Management development team.

Ramiro Trevino earned his Bachelors Degree in Computer Science from Devry University and continued his educational career at Berkeley where he achieved certifications such as CCNA, A+ and Network+. Ramiro also has a background in manufacturing and project management, including a focus in ISO, network security and QA methodology.

Hiro Ueda takes responsibilities in a couple of areas for MWA Intelligence to expand distribution and product portfolio. Hiro is heading up business development initiatives which include establishing MWAi's M2M/M2P business in Japan and other Asian countries as well as developing and growing partnerships with Japanese manufacturers in office equipment and other vertical markets. His second line of responsibility is corporate planning to set strategic goals and provide business-critical management data and financial analysis.

Since joining a Japanese trading company following graduation from Hiroshima University in Japan, he has served in a variety of roles, such as sales, market, product manager, project management and business development for international companies in both Japan and the U.S.

In Memory of Steve Laughey

Steve Laughey joined our team in January 2005 as the VP of Sales. Steve brings more than 25 years of experience in sales leadership and management.

Prior to joining MWA Intelligence, Steve was responsible for monochrome and color sales initiatives at Konica/Minolta which represented $330M in annual revenue as Director of Dealer Sales. In that role, he led a sales team of more than 40 employees. During his twenty-four years at Konica/Minolta, Steve also played a critical role in establishing strategic sales planning, sales promotions, training programs, sales tools and achieving major account program development and management.

Steve holds a Bachelor of Science in Economics from Belmont Abby College, North Carolina.

As Senior Vice President of Operations, John is responsible for MWAi’s Customer Care division, strategic account management, MWAi University and IT infrastructure. John has extensive industry knowledge and 26 years of leadership in customer relations, operations, product development and fulfillment, help desk, educational services and team development.

Previously, John was the President of ECi La Crosse division from 2007 to 2009 and the President and Owner of La Crosse Management Systems, Inc. since 1993. Prior to that, John held the position of Director of Research & Development and Trainer with La Crosse Management Systems, Inc., and Store Manager with MicroAge Computer Centers of La Crosse.

John earned his B.S. in Business Administration from Viterbo University, La Crosse, Wisconsin. He is also a board member for the Viterbo University Business Department and a board director for the Dahl School of Business, La Crosse, Wisconsin.

Sue Springer brings a wealth of knowledge and many years of experience in accounting, finance and human resources to the MWA Intelligence team. She began her career as a Controller with ADS in July of 1999. Prior to that, she held a variety of accounting and financial management positions with an office equipment dealer in Nashville, TN, in a tenure that spanned almost two decades.

Currently, Sue has the responsibility for all human resource initiatives related to MWA Intelligence's workforce, including recruitment, payroll, training, compensation and benefits. In addition, she is in charge of all accounting and financial transactions.

Sue holds a Bachelor Degree in Accounting from Tennessee State University and has more than 15 years of expertise utilizing a variety of ERP software applications.

Robert joined MWA Intelligence as the Senior Vice President of Engineering in March of 2009.  He has over 28 years of product engineering experience and a proven track record of driving rapid product development across highly competitive global markets.  He brings both domestic and international experience in strategic product planning, development methodologies, process reengineering, and productivity improvement.  He is currently responsible for all aspects of product engineering, quality assurance, and the ongoing engineering support of current customers.

Prior to joining MWA Intelligence, Robert served as the Managing Director for CNR Connect, a VoIP telecommunications consulting firm.  He has also previously served as Vice President of Information Services for a Priceline.com subsidiary, and Director of Global Product Development for American Express.

Robert earned his Bachelor of Science Degree in Business Management from the University of Phoenix.

Shane serves as Senior Vice President, Sales & Marketing, for MWA Intelligence, where he implements and supports strategic initiatives related to expanding revenue opportunities, vendor partners and product marketing. Prior to joining MWAi, Shane was a Director at Print Control Software, Inc, managing the company’s operations, strategic development and vendor partnerships with a focus on revenue growth. Before joining Print Control Software, he held positions as Product Marketing Manager and Product Development Manager for IKON Offices Solutions. While with IKON, he was responsible for delivery of IKON’s corporate marketing to Western Region staff and sales teams, as well as reviewing new color technology.

Shane got his start in the printing industry as an Apprentice Compositor for Consolidated Press in Australia. After becoming a tradesman, he started Expo Graphics, which won a 1986 NSW Small Business Award. He also co-founded Southside Offset Printing in Sydney. Shane holds certificates in Hand & Machine Composing and Business Management and is an Associate of the Australian Institute of Management.