Intrinsic to the delivery of world-class customer service is the appropriate balance between controlling and empowering your mobile workforce, dispatchers and other customer facing employees; an effort that is made easier with Intelligent Service. Intelligent Service provides automation tools for service dispatch operations and back-office supporting roles to ensure that data flows seamlessly between your assets in the field, IT infrastructure and people.
The Intelligent Service modules provides a fluid link between the service activities of your field workforce and other mission critical portions of the enterprise, connecting service management, supply chain operations, dispatchers, account management, credit and meter collections, ensuring the needed data is available where it is needed, when it is needed.
- Intelligent Service Management™ – desktop management application for dispatch, service management, inventory management, credit collections and meter billing
- Intelligent Workforce™ – remote call and activity management applications
Our scalable solution accommodates every customer service organization, whether you have 5 employees or thousands of field personnel. Intelligent Service delivers a modular and flexible implementation approach, responding to the unique business needs of your dealership and integrating with industry leading ERP/CRM solutions.
Industry-specific applications to automate and optimize processes surrounding service dispatch, supply chain and service management and create a fluid link between the service activities of your field force and the other mission-critical portions of the enterprise.