MWAi Offers Robust Monitoring Of Remote Printers And MFPs
"Intelligent Enterprise Suite (IES) won BLI's 'Pick' award for 'Outstanding Remote Monitoring Solution' due to its full-featured package that lets dealers automate remote device monitoring and meter reading, as well as manage technicians and service departments. Many solutions are available that handle one task or the other, but this is one of the very few applications on the market that does both. With its ability to both monitor hardware and improve service, IES has the potential to strengthen the relationship a dealership maintains with its customers and increase operational efficiency. IES makes dealers more efficient by eliminating unnecessary visits and their associated costs, reducing device downtime and resolving problems before customers are aware of them. It can dramatically improve a dealership's service effectiveness and overall customer satisfaction. 'MWAi Intelligent Enterprise Suite stands apart in the remote monitoring category for its robust architecture that broadly covers device monitoring and service issues that dealers experience, as well as for its ability to capture device information across all brands of MFPs, including models that aren't connected to either a PC or a local network,' said Timothy Captain, associate editor at BLI. 'We are honored to have our Intelligent Enterprise Suite selected as BLI's Fall 2007 ‘Pick' as the best remote monitoring solution,' said Michael T. Stramaglio, CEO and president of MWA Intelligence, Inc. 'With this award, we wish to demonstrate our commitment to be the best and the only M2M (machine-to-machine) and M2P (machine-to-people) solution provider to the office equipment market worldwide.'"

"At the close of September and into October, MWAi continues its penetration into customer service with a number of agreements and partnerships. Already a member of Sharp Partner Program in 2006 as a Sharp OSA developer, and due to its continued development efforts, MWAi has now been officially recognized for its ability to benefit Sharp dealers on a worldwide basis...." Read more >

Parts Now! Announces Agreement With MWA Intelligence
"Parts Now! sees the MWAi agreement as another step in its global expansion and its evolution into a solutions provider ..." Read more >

GROWTH BY IMPROVING THE VALUE CHAIN
"Armed with world class technology, scalable within the majority of office equipment dealerships, MWAi made two noteworthy announcements in August. First the release of its v.4.1 Intelligent Service Module that provides fully integrated machine-to-machine (M2M) enterprise capabilities such as meter reading, automated service call creation, automated service alerts and monitoring of consumables..." Read more >

Intelligence's perspective on asset and workforce management

"Having the ability for a device or machine to talk to one other is vital. Indeed, the emerging market of machine-to-machine solutions is key to gaining the competitive advantage that drives your profitability.

Furthermore, M2M (machine-to-machine) solutions and tools support the exchange of real-time information between hardware assets, mobile workers, back-office management and key stakeholders in mission-critical departments. The result is an efficient and intuitive system that better manages employees and devices, regardless of their location.

We interview Mike Stramaglio and Ramiro Trevino to gain MWA Intelligence's perspective on asset and workforce management. Mike is the CEO, and Ramiro is the VP of Engineering both with MWA Intelligence."

Archived Radio Interview

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By Bob Sostilio, Sostilio & Associates International

"According to a number of sources, service revenue contributions range from 27 percent to 32 percent of a dealership's overall revenue. The current BTA Service Report says 32 percent of total revenue comes from service while our most recent dealer survey recorded 27 percent. In either case, it demonstrates that no dealership survives without a profitable revenue stream from service.

...Therefore, one would expect that any "tool" that can improve service revenue by increasing efficiency and productivity would be exploited within a dealership. Yet, according to our research, only 39 percent of dealers surveyed said they employ some type of remote diagnostics...." Read more >

"...MWAi appears to understand how remote asset management is achievable, and the technical benefits that a dealer can derive. MWAi is not distracted by feeds and speeds of the traditional copier / printer but focused solely on providing the best possible asset management tools across an enterprise. They have the patents, they have very capable and focused people and they have a burning ambition to get their technology into as many hands a possible...." Read more >

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Asset Management Needs Drive Mobile Service Technology

M2M (machine-to-machine) technologies and mobile hardware and software improve office equipment service industry.

Integrated Solutions, April 2007
Written by: Ramiro Trevino, VP of Engineering for MWA Intelligence, Inc.

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"MWA intelligence on March 1 announced the launch of a patent-pending DC-Mesh (DC-M) module for its Enterprise Intelligent Device Management (IDM) offering that is targeted at the office equipment market ... " Read more >

"... we decided to have a conversation with Mike Stramaglio, President & CEO of MWAi. We wanted to get an update on what is going on and felt an informal discussion would better serve our purposes. We spent an hour plus talking about the company and what is important for our readers to know. MWAi And Sharp... How About Other Companies... What Are Dealers Interested In... MWAi Has An Answer... Where Do You Go From Here..." Read more >

Recent OA Life article, which includes an update on MWAi. It covers Ocè and other MWAi announcements, and indicates the plan to market in Japan later this year. Read more >

Company on the Move: MWA Intelligence
"...dealers who added remote diagnostics to their service deliverable realize that their service departments, their profit centers, have to get better at managing those machines in field and ultimately their customers. Well, Toshiba America Business Solutions (TABS) has taken a proactive step to make all of their dealer's service force more efficient, their dealerships more profitable and ultimately enhance customer satisfaction with this announced agreement with MWA Intelligence..." Read more >

MWA Intelligence, Inc. Aligns with Toshiba America Business Solutions, Inc.
"...dealers who added remote diagnostics to their service deliverable realize that their service departments, their profit centers, have to get better at managing those machines in field and ultimately their customers. Well, Toshiba America Business Solutions (TABS) has taken a proactive step to make all of their dealer's service force more efficient, their dealerships more profitable and ultimately enhance customer satisfaction with this announced agreement with MWA Intelligence..." Read more >