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ABOUT US - MWA intelligence NEWS
06.08 - Sostilio & Associates International Digest – SAID
"MWA intelligence and eCommerce Industries, announced that eCommerce Industries has an exclusive commitment to deliver M2M (machine-to-machine) product solutions with MWA Intelligence, Inc. (MWAi). This announcement means that ECI and MWAi are now sharing all API's (IP) for the sole purpose of building an efficient, economical and effective infrastructure for M2M and ERP....."05.08 - Sostilio & Associates International Digest – SAID
"MWA Intelligence (MWAi) announced a strategic relationship with Sharp Imaging and Information Company of America (SIICA), a division of Sharp Electronics Corporation, prior to the opening of Sharp’s 2008 National Dealer’s meeting in Orlando. The announcement stated that MWAi would provide enterprise-level remote asset management capabilities to Sharp customers. The alliance will develop and market innovative workflow automation solutions for Sharp’s MFP’s that will enable businesses to optimize productivity, operational efficiency and customer service. As part of the relationship, each company will integrate their respective solutions, and conduct coordinated marketing, sales and services activities...."04.08 - Image Source Magazine, MWA Intelligence, Inc. (MWAi) and eCommerce Industries, Inc. (ECi),
"Acquisitions and mergers are becoming more or less de rigueur in the office equipment industry, where some equate the changing landscape to a merry-go-round or game of musical chairs. A good partnership, however, will solidify the strengths of the companies involved and can even strengthen the channel as a whole. MWA Intelligence, Inc. (MWAi) and eCommerce Industries, Inc. (ECi)—parent company of OMD Corporation and La Crosse Management Systems—have done just that, driven by the desire to provide dealers with an enterprise-class solution suite that delivers the best service automation, remote asset management and ERP/CRM system in the world..."
04.08 - M2M Magazine, P10NEERS - Creating a Synergistic Whole - with MWAi's Mike Stramaglio
"Machine-to-machine technology is about bringing people, remote equipment, and back-office systems together in a synergistic whole in order to ensure that business-critical information is brought to the hands of the people that need it, when they need it..."02.08 - Smart Services, a supplement to Start-It Magazine
Winning the War Against the Three Cs
"Remote-asset management can reduce the negative effects of competitors commoditization, and operating costs." MWAi application profile.01.08 - iT chat Magazine, article by Scott Cullen
MWA Intelligence Means Business with its Managed Services Portfolio
"...While some dealers are waiting for new opportunities to smack them in the head or fall from the sky into their waiting laps, a select, albeit growing, visionary few have come to realize that managed services—a mix of print and document management solutions and professional services offerings--is where the action is.
Introducing MWAi – Managed services or as Mike Stramaglio, CEO and president of MWA Intelligence, Inc., refers to - M2M/M2P (machine-to-machine) and (machine-to-people) is a rapidly growing industry and provides companies the ability to manage, automate, integrate, control, and exchange information across the enterprise, including systems, people and physical assets...."01.08.08 - Sostilio & Associates International Digest – SAID
Acquired and Renamed and Just Renamed
"MWA Intelligence (MWAi), a worldwide customer service company with expertise in the office equipment and utilities vertical markets with M2M (machine-to-machine) and M2P (machine-to-people) technologies and ECI², a premier developer of industry-specific business operations software and integrated supply chain automation, with an emphasis on ecommerce capability and supplier connectivity put forth remote asset management tools that were focused on the service technician. Now in one strategic agreement, MWA Intelligence will be able to provide the most comprehensive, and complete turnkey package capable of improving device and personal efficiencies and the management within the independent dealer community..."December, 2007 - MWAi Intelligent Enterprise Solution Wins BLI's Fall Pick Award
MWAi Offers Robust Monitoring Of Remote Printers And MFPs
"Intelligent Enterprise Suite (IES) won BLI’s “Pick” award for “Outstanding Remote Monitoring Solution” due to its full-featured package that lets dealers automate remote device monitoring and meter reading, as well as manage technicians and service departments. Many solutions are available that handle one task or the other, but this is one of the very few applications on the market that does both. With its ability to both monitor hardware and improve service, IES has the potential to strengthen the relationship a dealership maintains with its customers and increase operational efficiency. IES makes dealers more efficient by eliminating unnecessary visits and their associated costs, reducing device downtime and resolving problems before customers are aware of them. It can dramatically improve a dealership’s service effectiveness and overall customer satisfaction. “MWAi Intelligent Enterprise Suite stands apart in the remote monitoring category for its robust architecture that broadly covers device monitoring and service issues that dealers experience, as well as for its ability to capture device information across all brands of MFPs, including models that aren’t connected to either a PC or a local network,” said Timothy Captain, associate editor at BLI. “We are honored to have our Intelligent Enterprise Suite selected as BLI’s Fall 2007 ‘Pick’ as the best remote monitoring solution,” said Michael T. Stramaglio, CEO and president of MWA Intelligence, Inc. “With this award, we wish to demonstrate our commitment to be the best and the only M2M (machine-to-machine) and M2P (machine-to-people) solution provider to the office equipment market worldwide.”"10.30.07 - Sostilio & Associates International Digest – SAID
"At the close of September and into October, MWAi continues its penetration into customer service with a number of agreements and partnerships. Already a member of Sharp Partner Program in 2006 as a Sharp OSA developer, and due to its continued development efforts, MWAi has now been officially recognized for its ability to benefit Sharp dealers on a worldwide basis. ..."October, 2007 - ISM - IMPLEMENTING TECHNOLOGY
Optimize Your Field Assets
article by by Fiona Branton
"Asset management solutions can yield real gains in productivity and reductions in cost for enterprises operating outside the four walls ..."09.01.07 - Recharger Magazine -
Parts Now! Announces Agreement With MWA Intelligence
"Parts Now! sees the MWAi agreement as another step in its global expansion and its evolution into a solutions provider ..."August, 2007 - Sostilio & Associates International Digest
GROWTH BY IMPROVING THE VALUE CHAIN
"Armed with world class technology, scalable within the majority of office equipment dealerships, MWAi made two noteworthy announcements in August. First the release of its v.4.1 Intelligent Service Module that provides fully integrated machine-to-machine (M2M) enterprise capabilities such as meter reading, automated service call creation, automated service alerts and monitoring of consumables..."
July, 2007 - Outlook Series interview with Mike Stramaglio and Ramiro Trevino to gain MWA Intelligence's perspective on asset and workforce management
" Having the ability for a device or machine to talk to one other is vital. Indeed, the emerging market of machine-to-machine solutions is key to gaining the competitive advantage that drives your profitability.Furthermore, M2M (machine-to-machine) solutions and tools support the exchange of real-time information between hardware assets, mobile workers, back-office management and key stakeholders in mission-critical departments. The result is an efficient and intuitive system that better manages employees and devices, regardless of their location.
We interview Mike Stramaglio and Ramiro Trevino to gain MWA Intelligence's perspective on asset and workforce management. Mike is the CEO, and Ramiro is the VP of Engineering both with MWA Intelligence.."
June, 2007 - BTA - Remote Diagnostics, The service tool for greater customer satisfaction
By Bob Sostilio, Sostilio & Associates International
"According to a number of sources, service revenue contributions range from 27 percent to 32 percent of a dealership's overall revenue. The current BTA Service Report says 32 percent of total revenue comes from service while our most recent dealer survey recorded 27 percent. In either case, it demonstrates that no dealership survives without a profitable revenue stream from service....Therefore, one would expect that any "tool" that can improve service revenue by increasing efficiency and productivity would be exploited within a dealership. Yet, according to our research, only 39 percent of dealers surveyed said they employ some type of remote diagnostics...."
June, 2007 - Sostilio & Associates International Digest ( SAID)
"...MWAi appears to understand how remote asset management is achievable, and the technical benefits that a dealer can derive. MWAi is not distracted by feeds and speeds of the traditional copier / printer but focused solely on providing the best possible asset management tools across an enterprise. They have the patents, they have very capable and focused people and they have a burning ambition to get their technology into as many hands a possible...."
April, 2007 - Integrated Solutions (as posted on website)
April, 2007 - Integrated Solutions (as appeared in Magazine)
Asset Management Needs Drive Mobile Service Technology
M2M (machine-to-machine) technologies and mobile hardware and software improve office equipment service industry.Integrated Solutions, April 2007
Written by: Ramiro Trevino, VP of Engineering for MWA Intelligence, Inc.
March, 2007 - The MFP Report - MWAi Deploys Mesh Technology for Enterprise Device Management
"MWA intelligence on March 1 announced the launch of a patent-pending DC-Mesh (DC-M) module for its Enterprise Intelligent Device Management (IDM) offering that is targeted at the office equipment market ... "March, 2007 - The Cannata Report - MWAi Revisited
"... we decided to have a conversation with Mike Stramaglio, President & CEO of MWAi. We wanted to get an update on what is going on and felt an informal discussion would better serve our purposes. We spent an hour plus talking about the company and what is important for our readers to know. MWAi And Sharp... How About Other Companies... What Are Dealers Interested In... MWAi Has An Answer... Where Do You Go From Here..."March, 2007 - OA Life article (Japanese)
Recent OA Life article, which includes an update on MWAi. It covers Ocè and other MWAi announcements, and indicates the plan to market in Japan later this year.
February, 2007 - ENX Magazine, feature article
Company on the Move: MWA Intelligence
"...dealers who added remote diagnostics to their service deliverable realize that their service departments, their profit centers, have to get better at managing those machines in field and ultimately their customers. Well, Toshiba America Business Solutions (TABS) has taken a proactive step to make all of their dealer’s service force more efficient, their dealerships more profitable and ultimately enhance customer satisfaction with this announced agreement with MWA Intelligence..."
January 10 , 2007 - Sostilio & Associates International, Inc. -
MWA Intelligence, Inc. Aligns with Toshiba America Business Solutions, Inc.
"...dealers who added remote diagnostics to their service deliverable realize that their service departments, their profit centers, have to get better at managing those machines in field and ultimately their customers. Well, Toshiba America Business Solutions (TABS) has taken a proactive step to make all of their dealer’s service force more efficient, their dealerships more profitable and ultimately enhance customer satisfaction with this announced agreement with MWA Intelligence..."
Past News
