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M2M SOLUTIONS -
INTELLIGENT SERVICE
Intelligent Service provides service-driven companies with the opportunity to grow profits by increasing efficiency and quality of customer service.
The Intelligent Service Management module is designed to automate and optimize processes surrounding service dispatch, help desks, part replenishment, credit collections and meter billing. Ensuring productivity levels with Intelligent Service allows companies to focus on what really matters – the customer.
Intrinsic to the delivery of world-class customer service is the appropriate balance between controlling and empowering mobile workers, an effort made easier with the Intelligent Workforce module. It provides a fluid link between the service activities of your field force and the other mission-critical portions of the enterprise, seamlessly connecting them with service management, supply chain operations, dispatchers, account management, credit and collections, information technology, and more.
Our scalable solution accommodates every customer service organization, whether you have 5 employees or thousands of field personnel. Intelligent Service delivers a modular and flexible implementation approach, responding to your unique business needs and whatever ERP/CRM systems you utilize.