TESTIMONIALS

“...At EIS our vision is to be the best single source provider for companies' office equipment needs... Our partnership with MWA Intelligence, Inc. allows EIS to maintain real-time, uninterrupted communications among its employees, customers, management and systems...The acceptance of MWAi’s Intelligent Workforce application among the technicians was virtually immediate and resulted in happier customers.

Increased communication was one of the greatest results with the MWAi solution implementation. One of the key features of Intelligent Workforce for Blackberry application was the utilization of DOC (device out of coverage) feature, which allows technicians to enter information in or out of coverage. When the device is back in coverage, it automatically synchronizes with the server as a back-end ERP system, in our case eAutomate. In addition, the integration of MWAi’s barcode scanning solution with eAutomate system to scan on arrival, departure and to manage parts real-time was another feature that allowed EIS to save thousands of dollars with the MWAi.

Working together, MWAi and EIS have streamlined customer-facing activities, increased customer satisfaction and reduced operational expenses. We, at EIS, are very pleased with MWAi’s Intelligent Workforce and Intelligent Service applications, especially the way their solutions integrates without eAutomate ERP system. We are looking forward to implementing other solutions of the MWAi such as their Intelligent Device Management™ (IDM) solution that will also allow us to tie our service application, ERP system and meter reading/billing activities into one seamless and automated enterprise solution. Solutions like MWAi’s IDM solution are required to better service our customers and to keep our competitive advantage in the marketplace.”
– Qasim Tarin, President of Electro Imaging Systems, Inc.

read Mr. Tarin's comments in their entirety

“Centric Business Systems has chosen MWA Intelligence service automation and management solution to assist us in improving the efficiency and speed with which we handle customer service inquiries,” stated Rick Bastinelli, President of Centric Business Systems. “MWAi’s web-based applications allow our customers to submit and check status of service requests online, in a real-time environment, while allowing Centric Business Systems to optimize its service response with MWAi’s dispatch, service call management, technician routing/reassignment and many other applications.”

for more information, read the June 27, 2007 Press Release

“MWA is an awesome product and it is working well. Your team did a great job. The installation went well. It was a lot to accomplish in one week with two people but they were very knowledgeable and responsive. I can’t believe it took us this long to finally get dispatch automated.”
– Rick Bastinelli, President of Centric Business Systems, Inc.

“Fast transaction speed and accurate recording of data is not only cost effective but it is just smart business that helps keep us one step ahead of the competition. Another advantage of our business partnership is with the future possibilities that MWA Intelligence brings to the table in terms of emerging technologies such as barcode scanning and other products.”
– John Reburn, Field Service Manager at Capitol Office Systems, and MWA Intelligence customer since 1995

“I can not tell you how much easier my life became after we installed MWA Intelligence at our location. We had 3 dispatchers and 25 technicians. Dispatch was chaotic, the technicians were always on hold and the dispatchers were always on the phone. Since we started using MWA Intelligence the technicians do not have to call in to be dispatched or to close their calls. Life is good.”
– Lori Mills, Service Administration Manager for Denitech Corporation

Alabama Gas Corporation (Alagasco – an Energen Company)
From American Gas Association article: "My Best Business Decision." by Sandra R. Sabo

...Operating under a customer service mandate to do something sooner rather than later, White knew he didn't have the time to move Alagasco from a paper-based, manual system for field management to what he calls "a proven yet expensive and monolithic system." With the help of a consulting firm, he quickly identified an unconventional solution: Web-based services linked with PDAs.

Teaming up with Electronics for Imaging Inc. (EFI), Alagasco became the first utility to deploy a mobile workforce automation solution that equips each field employee with a push-to-talk BlackBerry with wireless Web access. The company uses the software solution to manage work orders and service requests; map routes for field mechanics; aid communication among dispatchers, administrative personnel and field workers; and reallocate resources as service situations arise for its 460,000 customers.

..."For the first time in years, we're giving our field people accurate information about how long it takes to work a particular type of order across our system," notes White. "We're getting the customer service enhancements we expected, with better communication among the field, dispatch and call center employees. But we've also gotten other tangible business benefits, from a productivity standpoint."

...Even better, adds White, "This solution looks to have an ROI [return on investment] that's pretty phenomenal. We expect it to hurdle Alagasco's cost of capital by some order of magnitude while also enhancing customer satisfaction."

Read the entire article...

“...What I liked about the whole process was the pace that issues were addressed and resolved. When something came up, Corrina [The MWAi trainer] was on the phone immediately, and was able to reach someone, and we would get a definitive answer.

I anticipate an increase in our productivity and even a lowering in our parts usages, due to the built in efficiencies.”
– Bob Leeman Service Manager, Transco Business Technologies

NEP Co., Inc., a leader in state-of-the-art office equipment and service, recently implemented MWAi’s Intelligent Service (IS) module v.4.1. “...The impact of MWAi’s latest Intelligent Service solution has rippled throughout our field operations,” said Mike Skipina, Director of Service, NEP Co., Inc. “By choosing to automate our processes, we enjoy the benefits of real-time data exchange, resulting in split-second decision making and, in turn, world-class customer support…when and where our clients need us most..”
–Mike Skipina, Director of Service, NEP Co.

Read the entire NEP Co. Press Release –
"MWAi Automated Tools and Processes Mean More Efficient and Effective Service for NEP Customers"

“I would like to take a little of your time to express how very pleasant, professional and just down to earth Stacey Newman (MWAi Trainer) was to work with. Stacy took very good care of us and had all the answers to our questions.

Being in the service industry for many years, I have met very few people who have earned my professional respect in such a short time, Stacey is definitely someone who can make you feel very comfortable in what can be a frantic time.

We have been live for a couple days and no problems were left behind, when there was a problem Stacey aggressively tackled it.

I was also quite pleased to see that when all her avenues ran out on rectifying a problem she contacted her peers and efficiently made use of not only her time but Northeast Copier Systems time towards our customer base.

Please pass on our praise and gratefulness of her services for such a pleasant and smooth transition to the wonderful world of MWA Intelligence.”
– Bob Cochrane, Assistant Service Manager, Northeast Copier Systems